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Training Academy - Unlocking Customer-Centric Sales Success - Mastering a Conversational Framework

Dubai Silicon Oasis, Dubai, United Arab Emirates
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Deadline for registration: Thursday 6 March 2025 - 12:00 pm (UTC+4)

Price: Members: AED 900 (VAT incl)
Non-Members: AED 1350 (VAT incl)

Terms and conditions: https://www.ccifranceuae.com/en/faq.html

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Turn Every Customer Interaction into a Lasting Relationship!

[Translate to Anglais:]

Unlocking Customer-Centric Sales Success is a dynamic  training designed to elevate your sales approach by mastering customer-focused communication and engagement. This program provides essential techniques to create meaningful connections, present products in an emotionally engaging way, and handle objections with confidence.

By joining this training, you will:
- Learn to identify and respond to customer cues to build stronger rapport.
- Present solutions in a way that resonates emotionally and drives loyalty.
- Overcome common sales barriers and handle objections with empathy.
- Deliver unwelcome news positively while maintaining customer trust.
- Close conversations with clear, mutually beneficial commitments.

If you’re in direct-to-consumer sales and want to turn even indifferent customers into loyal advocates, this training is for you!

Speaker(s)

Schedule

Monday 10 March 2025
09:00 - 09:15 Welcome & Introduction
09:15 - 10:30 Building Customer Connections & Presenting with Impact
• Identifying and using customer cues to strengthen rapport
• Techniques for presenting products in a customer-focused, emotionally engaging way
• Crafting clear, relevant messaging tailored to customer interests
10:30 - 10:45 Coffee Break
10:45 - 11:45 Handling Objections & Closing with Confidence
• Strategies to identify and overcome common customer barriers
• Effective techniques to address objections with empathy and clarity
• Delivering unwelcome news positively while maintaining customer trust
• Closing techniques to reinforce commitment and drive repeat business
11:45 - 12:00 Wrap-Up & Q&A
• Key takeaways and action steps
• Open discussion and participant questions
• Closing remarks

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