Thibaut FromageauChief Customer Officer - CXG

Thibaut Fromageau is the Chief Customer Officer at CXG. With over 15 years at CXG, he is an expert in customer experience and has worked with over 200 premium and luxury brands worldwide. Originally stationed in Hong Kong, he later moved to Paris and is now headquartered in Dubai.​

As the head of CXG's Customer Success teams across the globe, Thibaut oversees regions such as China, Europe, APAC, Middle East, and the Americas. His focus is on ensuring each project delivers the utmost value.​

Thibaut is an INSEAD and NEOMA alumnus who eagerly shares his expertise and insights about the luxury industry through professional reports, conferences, and events.​